Privacy policy

Privacy Policy

Ellerwood, ("Ellerwood," "we," "us," or "our"), provides this website, store, content, products, and related services (the "Services"). The store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, purchase a product, create an account, submit a form, sign up for marketing, or otherwise contact us.

Personal information we collect

Depending on how you interact with the Services, we may collect:

·                 identity and contact information, including name, email address, phone number, billing address, and shipping address;

·                 order and transaction information, including products viewed, added to a cart, purchased, returned, or cancelled;

·                 payment-related information, which is processed by Shopify and payment providers. We do not normally receive complete payment-card numbers;

·                 account information, preferences, and authentication details;

·                 communications sent to customer support, contact forms, reviews, surveys, or warranty requests;

·                 device, browser, IP address, cookie identifiers, and approximate location information;

·                 information about how you use and navigate the Services; and

·                 information supplied by service providers, advertising partners, fraud-prevention providers, fulfillment partners, and other lawful sources.

How we use personal information

We may use personal information to:

·                 process payments, fulfill and track orders, and provide customer support;

·                 administer returns, refunds, replacements, product guarantees, and warranty requests;

·                 create and manage accounts and remember preferences;

·                 operate, secure, troubleshoot, personalize, and improve the Services;

·                 prevent fraud, abuse, security incidents, and unlawful activity;

·                 send transactional messages about orders or accounts;

·                 send marketing communications where permitted, subject to your right to unsubscribe;

·                 measure advertising and show relevant advertising where consent or another lawful basis is required and obtained;

·                 comply with law, valid legal process, tax and accounting duties, and enforce our terms; and

·                 protect our customers, business, rights, and property.

Cookies and similar technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the store, remember preferences, perform analytics, prevent fraud, and, where permitted, personalize advertising. Where required, optional analytics and advertising technologies are used only after consent. You may manage available choices through the cookie-preference tool on the website and through your browser settings.

How we disclose personal information

We may disclose personal information to:

·                 Shopify and payment processors;

·                 fulfillment, warehouse, shipping, and delivery providers;

·                 hosting, analytics, security, customer-support, email, and marketing providers;

·                 professional advisers, auditors, insurers, and authorities where legally necessary;

·                 parties involved in a merger, financing, acquisition, restructuring, or sale of business assets; and

·                 other parties when you direct us or provide consent.

We do not disclose personal information for unrelated purposes merely because it is available to us. Our providers may process information only as permitted by their agreements and applicable law.

Shopify

Shopify hosts the store and processes personal information needed to provide and improve its commerce services. Information may be processed in countries other than your own. Shopify’s privacy information is available at https://www.shopify.com/legal/privacy and https://privacy.shopify.com/.

Advertising and opt-out rights

Depending on your location, the use of advertising cookies or disclosure of identifiers for cross-context behavioral advertising may be treated as "sale," "sharing," or targeted advertising. Where applicable, you may opt out using our cookie-preference tool, any privacy opt-out link displayed on the Services, or by contacting us. We honor legally recognized browser-based opt-out signals, such as Global Privacy Control, where required.

Retention

We retain personal information only as long as reasonably necessary for the purposes described here, including fulfillment, customer support, guarantees, fraud prevention, legal compliance, accounting, dispute resolution, and enforcement of agreements. Retention periods vary according to the information and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have rights to access, know, correct, delete, restrict, or receive a portable copy of personal information; object to certain processing; withdraw consent; or opt out of sale, sharing, or targeted advertising. These rights may be subject to legal limitations.

To make a request, email support.ellerwood@gmail.com. We may need to verify your identity. Authorized agents may submit requests where permitted by law, subject to verification of their authority. We will not discriminate against you for exercising a privacy right.

If you are in the EEA or UK, you may also complain to your local data-protection authority and may have the right to object to or restrict processing. Where we rely on consent, withdrawing consent does not affect processing that occurred before withdrawal.

International transfers

Personal information may be transferred to and processed outside your country. Where required, we rely on recognized safeguards, such as adequacy decisions or approved standard contractual clauses.

Marketing choices

You may unsubscribe from promotional emails using the link in each message. Even after opting out, we may send non-promotional communications about orders, accounts, safety, guarantees, or legal matters.

Children

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which consent may lawfully be given in their jurisdiction. A parent or guardian may contact us to request deletion of information submitted by a child.

Third-party links

The Services may link to third-party sites or platforms. Their privacy practices are governed by their own notices, and we are not responsible for their content or privacy practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our Services, practices, technology, or legal obligations. We will post the revised policy and update the date at the top. Additional notice will be provided where required.

Contact

Trading name: Ellerwood 
Email: support.ellerwood@gmail.com